General FAQ

Will there be anyone to assist me?
As soon as you are ready to begin your campaign, you will be assigned a dedicated account manager to ensure the success of your social media presence. Your ...
Fri, 26 Mar, 2021 at 6:05 PM
What payment methods?
You can pay for one-time purchases and sign up for monthly plans directly with your credit card.
Mon, 29 Mar, 2021 at 12:57 PM
Is there a minimum contract period?
No. Unlike other agencies, we don’t believe in locking our clients into contracts. And unlike most social media agencies, we don’t ask for setup fees. When...
Mon, 29 Mar, 2021 at 12:58 PM
How can I cancel or downgrade/upgrade my plan?
You may contact us at contact@managergram.com or use the form on this page: https://managergram.com/support/
Mon, 29 Mar, 2021 at 1:00 PM
May I resell the services?
Yes, we even encourage you to do so. Please contact us to get better rates for bigger orders.
Mon, 29 Mar, 2021 at 1:00 PM
Are there discounts for agencies?
We understand our service can become very costly for an agency that manages multiple accounts, so depending on the number of accounts, we offer custom agenc...
Mon, 29 Mar, 2021 at 1:00 PM
How can I change my payment method for subscriptions?
You can do that straight from our website on your dashboard: https://managergram.com/my-account/payment-methods/
Fri, 9 Apr, 2021 at 2:13 PM
How do I make changes to an order I’ve already placed?
If you need to make any changes such as wrong Instagram handle or wrong post URL, immediately get in touch with us through email that we will update your or...
Tue, 13 Apr, 2021 at 2:27 PM
My credit card was declined, what do I do?
We advise our customers to get in touch with the bank for more information and assistance as they have more knowledge on what might be the cause.  In any ca...
Tue, 13 Apr, 2021 at 2:27 PM
Do you accept PayPal?
At the moment we don't work with PayPal however, we accept:  VISA®; MasterCard®; American Express®; Discover®; Diners Club®; JCB®
Tue, 13 Apr, 2021 at 2:28 PM